Needle Passion Embroidery, buying designs

Closures and Holidays

All notices will be posted on the Design Index page.

If you use the PayPal payment method, please always check if there is a closure notice, as designs cannot be sent during closures and emails may not be answered.

Please remember to refresh (press F5) your browser to get the latest information on all web sites!

Paying with PayPal

The ordering process using PayPal is manual and therefore designs cannot be downloaded immediately.

The designs will be emailed when the payment confirmation has been received (and/or when we are next online) to the email address stated on the order form. All efforts are made to send all designs soonest possible. Please also always check that your own email address is correct and that your email agent is not treating attachments as SPAM.

If you pay by e-check transaction, please do not expect delivery right away. PayPal will take about 4-5 business days to clear the funds to Needle Passion Embroidery.

Signing up for a PayPal account is easy - please go here!

Paying with credit card

BMT Micro Inc automated credit card system is used on this web site. All major credit cards are accepted.

The ordering process using this service is automated, so you will receive your designs by web download whether the shop is closed or not, anytime!

Please take extra care to check that your order is correctly submitted as there is a 7% penalty charge for refunding/changing orders made incorrectly to your credit card. This 7% fee will be charged to the customer.

Procedure:

Click on the credit card link given below each design collection to get to the order from. Fill in the order from and submit it. A dialog box will appear asking you to confirm your e-mail. Please do check this very carefully, as your design-id and password will be sent to this address. You will then be displayed a message telling you that your order has been processed and billed. You will receive 2 e-mails shortly, one is a receipt and the other one directs you to the download URL and gives you the password and design-id. Paste the URL to your browser and also paste the id and password to the required fields. The system checks your password and lets you download the designs ONE time only. If you've done everything correctly, this is the end of the order.

Hint! When downloading, please always download to your hard drive (=C drive or your "My Designs" folder) first and then move to floppy discs, if you use them. Many files are too big to fit on a floppy disc and the download information is valid for security reasons for one try only.

CD orders

If you wish to receive your designs on a CD, please use the CREDIT CARD payment links.

Unfortunately this service is NOT available if you use the PayPal links.

There is an additional charge of US$ 10.00 for a CD order.

Discount Information

All new design packs are at the moment offered to VIP customers at a 25% discount when purchased within one week of the initial publishing.

Are you a VIP customer??

If you have previously ordered designs (any year) for more than US$ 150.00 you will qualify for the discounts and other specials, but you'll need to contact us by email to check the amount of your orders. Please email here - just submit your name and email address and we'll check the orders

IMPORTANT info on placing a "discount" order

All qualifying customers will be offered a discount on new design packs by email. Please read these instructions before placing your order if you are unsure on how to proceed:

Paying by PAYPAL

Please reply to the email you have received first. A discounted payment link will then be sent to you.

This is the only way you can receive the discount.

Please remember to state which design format you'd like to have.

Signing up for a PayPal account is easy - please go here!

Paying with CREDIT CARD

Please quote the discount code which you have received by email. Your discount will then be automatically calculated at check out.

This is the only way you can receive the discount.

Which orders qualify for discounts?

Please note that only stock design orders placed on this web site will qualify for the discounts above.

Orders placed at other venues where Needle Passion Embroidery designs are sold on a licence have their own discount schemes and these cannot be combined.

Current Customers

Special free designs will be offered from time to time only to current customers.

Who is a current customer?

Our business year runs from January to December.

If you have ordered designs from the Needle Passion Embroidery (NPE) web site during the current year, your email address will be included in the current customer database for this year and you'll be receiving a newsletter from NPE.

If you don't place orders in the following year, please sign up here for the NPE newsletter, so that you won't miss out on my promotions or free designs!

If you are a VIP customer you are automatically a current customer as well - every year!

All email addresses will be kept strictly confidential.

Replacement of lost designs

Your design order is guaranteed to be kept on our files for at least 12 months from the order date.

After 12 months every effort is made to try to replace a lost order (we have been able to replace orders as old as 8 years!), but as designs/collections might change, it might sometimes be impossible to replace your order in full.

Sometimes designs get lost due to a computer crash or similar incident, so please do always make and keep a back-up copy of all your on-line design orders.

Previous free designs and/or bonus designs can unfortunately not be replaced as no records are kept of these.